1. Introduction & Scope
Welcome to 3999 app. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use 3999 app — whether through our website, mobile app, or any other channel.
3999 app is the trusted online gaming platform for millions of users across Bangladesh. Your privacy is our top priority. This policy applies to all 3999 app services — including website browsing, account registration, deposits, gameplay, the VIP program, and customer support.
By using any 3999 app service, you are considered to have read and agreed to this Privacy Policy. If you do not agree with this policy, please refrain from using 3999 app.
Summary
3999 app uses your data solely to operate and improve the platform. We never sell your personal information to third parties.
2. Information We Collect
3999 app collects various types of information from different sources. This information helps us serve you better and keep the platform secure.
What you provide directly
- Identity Information: Full name, date of birth, and National ID number (for KYC verification).
- Contact Information: Mobile number, email address.
- Financial information: Mobile banking number (bKash, Nagad, Rocket), transaction history.
- Account information: Username and password (stored in encrypted form).
- Communication Records: Chat or email conversations with the support team.
Automatically Collected Information
- Device Information: IP address, device type, operating system, browser.
- Usage Information: Pages visited, time spent, and games played.
- Location information: Approximate location based on IP address.
- Cookie and tracking data: Session cookies, preference data (details below).
| Type of Information | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | Account security, payments | Yes |
| Email address | Notifications & Communications | Yes |
| National ID Card | KYC verification | Where Applicable |
| Device & IP Information | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement & Support | Automatic |
3. How Your Information Is Used
3999 app uses your information only for specific, transparent purposes. We never use your data for anything unnecessary without your consent.
- Account management: For registration, login, password recovery, and account security.
- Payment Processing: To process deposits and withdrawals and maintain transaction records.
- Service Improvement: To recommend games based on your preferences and improve your experience on the platform.
- Security Assurance: To detect and prevent fraud, money laundering, and unauthorized access.
- Customer Support: To troubleshoot issues and provide support.
- Legal obligations: To provide information as required by government or regulatory authorities.
- Marketing (Optional): To send you promotional offers and feature updates, with your consent.
Important
3999 app never sells your data to advertisers, data brokers, or any other third parties. If you no longer wish to receive marketing messages, you can opt out at any time by contacting our support team.
4. Data Sharing & Third Parties
3999 app may share your information with third parties in limited circumstances and under specific conditions. Any such sharing is always done with your protection in mind.
When information may be shared
- Payment Processors: With mobile banking partners to facilitate deposit and withdrawal transactions.
- Identity Verification Services: With authorized verification agencies for the KYC process.
- Law enforcement agencies: In cases of a court order or legal obligation.
- Technology Partners: Cloud storage or cybersecurity service providers used to operate the platform.
3999 app maintains strict data protection agreements with all third-party partners. They may only use your information for specified purposes and are not permitted to share it with anyone else.
5. Cookies & Tracking Technologies
3999 app uses several types of cookies to make your experience smoother and more personalized. Cookies are small text files stored in your browser.
| Cookie types | Purpose | Validity Period |
|---|---|---|
| Essential cookies | Maintaining login sessions, security | Deleted when the session ends |
| Preference Cookies | Remembering your language, theme, and other preferences | 30 Days |
| Analytics Cookies | Page Visit & Usage Statistics | 90 Days |
| Security Cookies | CSRF protection, fraud detection | Session |
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.
6. Data Security Measures
3999 app protects your data using industry-leading technology and practices. Our security measures are tested and updated on a regular basis.
- 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
- Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
- Two-Factor Authentication (2FA): Mobile OTP verification for added security.
- Firewall & DDoS Protection: Prevention of cyber attacks at the server level.
- Regular Security Audits: Periodic security testing conducted by third-party experts.
- Access controls: Only authorized personnel may access specific data on a need-to-know basis.
In the Event of a Security Breach
In the event of a data breach, 3999 app will promptly notify affected users and take the necessary steps. If you notice any suspicious activity on your account, contact support immediately.
7. Your Rights
As a 3999 app user, you have a number of important rights regarding your personal information. We are committed to respecting those rights.
- Right to Know: You can find out what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: You can request deletion of your data under certain conditions.
- Right to Portability: You may request a copy of your information in a structured format.
- Right to Object to Processing: You can object to the use of your data for specific purposes.
- Right to opt out: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact our support team. We typically process requests within 7 business days.
8. Data Retention Period
3999 app retains your information only for as long as required. Retention periods vary depending on the type of data.
- Account information: For the full duration the account is active and for 5 years after closure.
- Transaction Records: Up to 7 years in accordance with financial regulations.
- Support Communications: 2 years after last contact.
- Usage Logs: 90 days.
- KYC documents: 5 years after verification.
Once the retention period expires, or upon a valid request from you, we securely delete or anonymize your data.
9. Privacy of Minors
3999 app is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
A note to parents
If your child has accidentally created an account on 3999 app, please contact our support team immediately. We will promptly close the account and delete all associated data.
10. Changes to This Policy
3999 app may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or in-app notification.
The date of each update will be noted at the top of this page. Continued use of the 3999 app after any policy change will be considered your acceptance of the updated terms. We recommend checking this page regularly to stay informed.
Our support team is always available to help with any questions or concerns. Email us at: [email protected]